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Membership Associate

Location: Research Triangle Park (Durham), NC (Hybrid)
Department: Membership & Communications
Reports To: Membership Manager and Director of Membership & Communications

Join the Global Community Advancing Textile Innovation

ÐãÉ«Ö±²¥is the world&/aatcc-job-postings/aatcc-membership-associate/8217;s leading association for textile professionals, connecting members across industry, academia, government, and research through education, networking, standards development, and technical innovation. For more than a century, ÐãÉ«Ö±²¥has helped advance the textile industry by bringing together the people and organizations shaping its future.

We are seeking an enthusiastic, organized, and member-focused Membership Associate to support member recruitment, retention, engagement, and service. This position is ideal for someone who enjoys building relationships, communicating with a variety of audiences, managing multiple projects, and helping members get the most value from their association experience.

If you are a proactive professional with nonprofit or association experience, strong organizational skills, and a positive attitude, we encourage you to apply.

Position Summary

The Membership Associate serves as a key member of the Membership & Communications team and plays an important role in supporting the growth and engagement of AATCC&/aatcc-job-postings/aatcc-membership-associate/8217;s membership community. This position works directly with current and prospective members, assists with membership recruitment and retention efforts, develops membership communications, maintains member records, and supports outreach activities both virtually and in person.

The successful candidate will be a relationship builder who is passionate about customer service, enjoys collaborating with others, and takes pride in delivering a high-quality member experience.

Key Responsibilities

Member Engagement & Customer Service

• Serve as a primary point of contact for current and prospective members via phone, email, and other communication channels.
• Respond to member inquiries and provide timely, professional assistance.
• Build and maintain positive relationships with corporate, individual, and student members.
• Conduct outreach to prospective members and assist with member retention efforts, including contacting lapsed members.
• Present ÐãÉ«Ö±²¥membership benefits and opportunities to prospective members and stakeholder groups.

Membership Recruitment & Retention

• Support membership recruitment and renewal campaigns.
• Generate prospect lists for conferences, trade shows, and outreach initiatives.
• Follow up with leads generated through events and marketing activities.
• Assist in developing strategies to increase membership growth and engagement.

Communications & Content Development

• Create and update membership-related content for:
• Email campaigns
  • Newsletters
  • Promotional materials
  • Membership brochures
  • Industry publications
• Write membership-focused articles and updates for ÐãÉ«Ö±²¥publications.
• Assist with reviewing and editing membership communications.
• Collaborate with internal teams to ensure accurate and consistent messaging.

Data Management & Reporting

• Maintain accurate member and prospect records within the association database.
• Prepare membership reports, rosters, and tracking documents as needed.
• Assist with surveys and member feedback initiatives.
• Compile survey results and engagement data for review and analysis.

Administrative Support

• Assist with processing membership applications and renewals.
• Coordinate membership communications, including welcome messages, renewal reminders, and other routine correspondence.
• Support membership-related projects and department initiatives.
• Perform other duties as assigned.

Industry Outreach

• Represent ÐãÉ«Ö±²¥at conferences, trade shows, member facilities, student chapters, and industry events, both virtually and in person.
• Support outreach efforts designed to strengthen member relationships and increase awareness of ÐãÉ«Ö±²¥programs and services.

Qualifications

Required Qualifications

• Bachelor&/aatcc-job-postings/aatcc-membership-associate/8217;s degree or equivalent combination of education and experience.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Experience working with databases, CRM systems, or membership management systems.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams, and PowerPoint.
• Strong attention to detail and commitment to providing exceptional customer service.
• Ability to work independently and collaboratively in a team environment.
• Positive attitude, strong work ethic, willingness to learn and the ability to ask for help.

Preferred Qualifications

• 2-5 years of experience in a nonprofit organization, professional association, membership organization, customer service, communications, administrative support, or related field.
• Experience supporting membership recruitment, retention, or engagement initiatives.
• Experience creating newsletters, email campaigns, website content, or other communications materials.
• Familiarity with survey tools and basic data analysis.
• Experience in the Textile Industry is valued.
• Additional language skills are valued, particularly Spanish, Chinese, or Hindi.

Work Environment & Schedule

ÐãÉ«Ö±²¥offers a hybrid work environment that balances collaboration and flexibility.
Employees typically work in the office three days and work from home two days a week.

This position will require occasional travel (including possible international travel) to conferences, trade shows, member facilities, and industry events. The Membership Associate is expected to represent ÐãÉ«Ö±²¥professionally and positively while engaging with members and industry stakeholders.

ÐãÉ«Ö±²¥provides the tools and technology necessary to support both in-office and remote work.

Apply Today

If you are an organized, customer-focused professional who enjoys helping others and building strong relationships, we invite you to apply and become part of the team that supports the global textile community through AATCC.

Contact Amanda Thaxton with your resume or or to apply!